We’re following all World Health Organisation and UK Government guidelines and have been actively following industry best practice and key tourism bodies and specialists, as they have developed their strategies for us to adopt. We will continue to update our specific Risk Assessment, which identifies the possible risks and then develops the controls needed to reduce the risks. The result of this Risk Assessment is that we have invested in various types of equipment and implemented a number of procedures into our site to reduce the risk of infection and demonstrate to our Guests, that we offer an environment that is safe. We will continue to complete all necessary assessments and certification to validate our own policies. Please note that the guidance is changing constantly, so the following guidelines will continue to be adjusted as guidance is updated.
The following procedures are for your peace of mind prior to your stay however, we will be happy to talk to you if you have any further concerns or questions. We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include; A high temperature, a new and persistent cough and loss of taste and smell.
Arrival & Check-in
We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the Premises. These include a high temperature, a new and persistent cough and a loss of taste and smell. We have a Keyless Check In Policy and Check In is after 4 p.m. A hand sanitising station will be provided at our entry/exit, and we request that all customers sanitise upon entering and leaving the building. If you have any special requirements please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.
We have heightened and enhanced our cleaning procedures to include extensive cleaning of shared surfaces throughout the day. We have set up hand sanitising stations for you to use and we politely ask you use these when entering the building. When walking through the building, we will ask that you please use your discretion and consideration by keeping a social distance of a minimum of 2 metres between yourself and other guests.
Bedrooms & Bathrooms
Our usual high cleaning standards have been enhanced and updated to include a new risk-based approach and all team members will be trained accordingly, prior to re-opening. Every guest bedroom and En-suite will be fully sanitised before each stay and not accessed afterwards, to ensure no contamination occurs prior to your arrival. Fabric items such as mattresses, pillows, cushions, carpet, chairs and other furniture are sprayed with an approved sanitising solution, which is effective in killing Covid-19 but otherwise harmless to you and us. All surfaces are thoroughly wiped down and cleaned prior to your arrival. All bathrooms will be provided with Sanitising hand-wash dispensers. Our Linens and Towels are washed at a temperature above 60°C for optimal disinfection. All unnecessary printed material has been removed from your room to avoid cross contamination. We will undergo strict sanitisation prior to starting work and will wear the appropriate PPE during cleaning, as per the most recent Government guidelines and recommendations at the time of your stay.
We have reconfigured our breakfast room and other public spaces to ensure that social distancing can be adhered to, without compromising Guest enjoyment. Breakfast service will continue to be offered to order. We won’t offer a buffet service with sharing plates or bowls, however, items such as granola, muesli, fruits, seeds etc, will still be offered on the menu – with options on portion size and served to your table. We’ll split breakfast into two time slots so that we can ensure that social distancing is maintained, at our busiest times. Tables and chairs will be sanitized between sittings, and a full deep clean, disinfection and sanitisation will be carried out at the end of each daily service. A Hand sanitising station will be set up at the entry/exit point to use and should be used every time you enter or exit the Breakfast Room.
Training, Hygiene & Protection
We have achieved the Visit Scotland “Good to Go” COVID-19 Industry Standard Award, in recognition that our business has confirmed that we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
We are dedicated to ensure we keep up to date with any changes to government guidelines, and therefore, subject to the latest guidelines we will be constantly reviewing our processes and precautions. This guide will be constantly updated to give you the very latest information.
It is essential that you do not travel if you are unwell or are demonstrating any Covid symptoms (fever, cough, loss of taste or smell). Please let us know if you are worried about your symptoms ahead of your stay and we will move your booking to a future date to suit you. If you develop symptoms during your stay, we ask that you immediately head home to self-isolate and seek medical advice.If you have any further questions on our policies and procedures, please do not hesitate to contact us.
Stephen Love & Janis Burke. Owners. Lovecroft Guesthouse. 3rd August 2020.